Frequently Asked Questions

How long will my order take to arrive?

Order processing takes 1–3 business days. Once shipped, estimated delivery is 12–25 business days, depending on the product and supplier origin. You'll receive a tracking email as soon as your order ships. Full details in our Shipping Policy.

Why might my order arrive in separate packages?

Because we work with a network of international sourcing partners, items purchased together may ship from different origins and arrive at different times. This is explained in our Shipping Policy.

Can I track my order?

Yes. As soon as your order ships, you'll receive a tracking email with a link to follow your package.

How do returns and refunds work?

You have 30 days from delivery to request a return. For most items, we don't require the product to be physically returned — contact us at concierge@vamerio.com with your order number, and we'll review a refund or replacement case by case. Full details in our Refund Policy.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery at concierge@vamerio.com with photos of the item. We'll arrange a replacement or refund at no additional cost to you.

Do you charge import fees or taxes?

International shipments may be subject to import duties, taxes, or customs clearance fees, which are the responsibility of the customer and aren't included in the item price or shipping cost. These charges are set by the destination country's customs authority.

How do I contact you?

By email at concierge@vamerio.com. We respond as quickly as we can.