Widerrufsrecht
Refund Policy
Last updated: July 26, 2026
We want you to love what you ordered. If something isn't right, here's how we handle returns and refunds.
Return Window
You have [30] days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.
How to Start a Return
Contact our concierge team at concierge@vamerio.com with your order number and the reason for return. We'll provide instructions for the return.
Exclusions
The following items are not eligible for return or refund:
- Final sale / clearance items (marked as such at checkout)
- Gift cards
- Items damaged through customer misuse
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [5–10] business days. Please note it may take additional time for your bank or credit card company to post the refund.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within [7] days of delivery at concierge@vamerio.com with photos of the item — we'll arrange a replacement or refund at no additional cost to you.
Return Shipping
Unless the item arrived damaged or incorrect, the customer is responsible for return shipping costs. Because many Vamerio items ship from international supplier partners, please contact concierge@vamerio.com before sending anything back, so we can provide the correct return address.